Refund & Reschedule Policies

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Cancellation & Rescheduling Policy

We understand that life is busy and emergencies happen (after all, that's why we're here). 


If you are unable to attend a class, please notify us at your earliest convenience, and we can reschedule your registration to another available class time. 


To reschedule, please email info@resqtraining.com or call (317) 786-7260.

Refund Policies

  • For in person AHA students (e.g. CPR, ACLS, PALS, First Aid):
    You may receive a full refund if you notify our office in writing during normal business hours, within 24  hours prior to your class start time. To request a refund, email info@resqtraining.com. If you paid for registration with a credit card, your refund will be applied to the credit card used at the time of purchase, with the deduction of a 3% convenience fee. If you paid via cash or check, your refund will be mailed to you in the form of a company check.



  • For Online AHA Courses:

                       Refunds will not be issued for online courses that have been accessed by customers. 


  • For CNA or QMA students:
    Please refer to your financial agreement with RESQ Health & Safety Training. The registration fee of $300 is non-refundable once class has started.  A $100 administration fee will be charged for all program refunds upon return of all materials.  All requests must be made in writing (e.g. via email).  All refunds issued to a credit card will be subjected to a 3% convenience fee.