Refund & Reschedule Policies

Cancellation & Rescheduling Policy

We understand that life is busy and emergencies happen (after all, that's why we're here).

If you are unable to attend a class, please notify us at your earliest convenience, and we can reschedule your registration to another available class time.

To reschedule, please email info@resqtraining.com or call (317) 786-7260.

Refund Policies

For in person AHA students (e.g. CPR, ACLS, PALS, First Aid):
You may receive a full refund if you notify our office in writing during normal business hours, within 24 hours prior to your class start time. To request a refund, email info@resqtraining.com. If you paid for registration with a credit card, your refund will be applied to the credit card used at the time of purchase, with the deduction of a 3% convenience fee. If you paid via cash or check, your refund will be mailed to you in the form of a company check.

For Online AHA Courses:

Refunds will not be issued for online courses that have been accessed by customers.

For QMA students (QMA Course and QMA Insulin Course):
A $50 non-refundable fee is applicable for all QMA course purchases. An additional $50 book fee will be charged in the event that all course materials are not returned in new conditition. Please refer to your financial agreement with RESQ Health & Safety Training. The registration fee of $300 is non-refundable once class has started. All requests must be made in writing (e.g. via email). All refunds issued to a credit card will be subjected to a 3% convenience fee.